Privacy Policy

King Johnnie Casino (“Casino”, “Website”, “Company”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and what rights you have regarding your data.

By accessing or using our Website and Services, you confirm that you have read and agreed to this Privacy Policy. If you do not agree with its terms, you should discontinue use of the Website. In the event of any inconsistency between translated versions, the English version shall prevail.

Information We Collect

We collect personal information that allows us to identify you directly or indirectly. This may include your full name, date of birth, gender, residential address, email address, telephone number, and government-issued identification details required for verification purposes. In order to process financial transactions, we also collect payment details such as card information, bank account details, and full transaction history.

To comply with regulatory and anti-fraud obligations, we may request proof of address and conduct identity verification checks. Additionally, we automatically collect certain technical data, including your IP address, device identifiers, browser type, operating system, usage activity, gameplay history, and communication records such as emails, live chat conversations, and recorded calls.

We also collect anonymous or aggregated data relating to how users interact with the Website. Where such information can be linked to your identity, it will be treated as personal data.

How We Use Your Information

Your personal data is processed for the purpose of creating and managing your account, providing gaming services, processing deposits and withdrawals, verifying your identity, preventing fraud, detecting suspicious activity, and complying with legal and regulatory obligations.

We also use your information to improve our services, enhance website functionality, conduct internal analysis, respond to your inquiries, and provide customer support. Where you have given consent, we may use your contact details to send promotional communications and information about offers, new games, or updates. We do not sell or rent your personal data to third parties.

Marketing Communications

If you have provided consent, we may contact you via email, SMS, telephone, or push notifications with promotional content and special offers. You have the right to withdraw your consent at any time by adjusting your account settings, using the unsubscribe option in communications, or contacting customer support directly. Requests to opt out are generally processed within 72 hours. Please note that even if you opt out of marketing messages, we may still send important service-related notifications.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to ensure proper functionality, enhance user experience, analyze website performance, and deliver relevant content. Cookies are small text files stored on your device and do not contain viruses. You may manage or disable cookies through your browser settings; however, disabling certain cookies may affect the performance and availability of some Website features.

Data Sharing

In order to provide our services effectively, we may share your personal data with trusted third-party service providers, including payment processors, game providers, fraud prevention agencies, marketing partners (where consent has been provided), and regulatory authorities where required by law. All third parties are contractually obligated to process your data securely, lawfully, and only for the specific purposes agreed with us.

Data Retention

We retain your personal information only for as long as necessary to fulfill legal, regulatory, taxation, fraud prevention, and anti-money laundering obligations. In most cases, account data may be retained for up to ten years after account closure. Once the retention period expires, the information is securely deleted or anonymized.

Your Rights

You have the right to request access to the personal data we hold about you and to request correction of inaccurate or outdated information. In certain circumstances, you may request deletion of your data, restriction of processing, or object to specific types of processing. Where processing is based on consent, you may withdraw that consent at any time. You may also request a copy of your personal data in a structured, machine-readable format.

All requests regarding your data rights can be submitted to our Data Protection Officer or through customer support.

International Data Transfers

Your personal data may be transferred to and processed in jurisdictions outside your country of residence, including outside the European Economic Area. In such cases, we ensure appropriate safeguards are implemented to maintain data protection standards.

Security Measures

We implement industry-standard security protocols, including SSL encryption and internal access controls, to protect your personal and financial information from unauthorized access, misuse, or disclosure.

Policy Updates

We reserve the right to amend this Privacy Policy from time to time. Any changes will be published on this page. Continued use of the Website following such updates constitutes acceptance of the revised Policy.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer via email or reach out to our customer support team.

Effective date: November 2021
Last updated: March 2022